We provide a range of services to keep your business on the cutting edge of technology. Whether you need advice on IT hardware, or a bespoke software solution to speed up productivity, we have something to help your company.
CRM/ERP software empowers every facet of the enterprise. These applications unlock critical assets, strengthen customer relationships, and increase supply chain efficiencies. At MCWare IT Solutions we look at your requirements and look for the suitable package to meet all your needs.
Customer Relationship Management (CRM)
In a typical company, it is not unusual to have Sales, Finance, Marketing, and Service departments. This equates to a company rich in information about customers but the information is not shared, it is compartmentalised and only available to the specific job functions.
This is where the CRM software offered by MCWare IT Solutions is very different, we offer a solution which enables Durham based companies to make the move towards being a customer centred organisation, putting the customer at the centre of the information and allowing authorised people access to that information.
In a customer centred organisation, sales people would have access to all the information that affects their relationship with their customer. The conversations, the emails, the complaints, the complaint resolutions, all the information that had been sent to the customer and who else in the company the customer had spoken to. This gives the salespeople everything that affects their ability to service the customer and sell more product or services to them.
Enterprise Resource Planning (ERP)
An ERP system brings together systems and delivers a single database that contains all data which formerly would have been stand-alone applications such as manufacturing, supply chain management, financial's, projects, human resources and CRM. There is now no need to switch between applications and screens when you can have all your Durham based business information in a single application.