Business Services

We provide a range of services to keep your business on the cutting edge of technology. Whether you need advice on IT hardware, or a bespoke software solution to speed up productivity, we have something to help your company.

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IT Service Contracts

Keep your IT running smoothly.

Database Design

Bespoke systems for your business.

Remote Working

Break the chains of office working.

Telephone Systems

Scaleable IP phone systems to suit.

Website/Intranet Design

Unique design for your business.

Disaster Recovery

Full recovery for your IT systems.

SharePoint Solutions

Installation and management.

Marine Installation

Satellite and IT systems.

Anti Virus and Anti Spam

Keep your IT system protected.

CRM and ERP Solutions

Bespoke CRM and ERP software.

Microsoft Hyper-V

Virtual computing for your IT.

Cloud Dictation Systems

Dictate and Transcribe in the cloud.

IT Service Contracts North East

MCWare IT Solutions provides a corporate-style IT support solution for small to medium sized companies in North East. The service is operated by Microsoft accredited specialists, and combines the use of IT infrastructure Library (ITIL) best practice together with ISO9001:2001 management processes to deliver a high quality of service.

Our support services are cost-effective and tailored to business needs, including:

  • 24x7 direct access to technical experts
  • Service Desk for immediate telephone technical support
  • Rapid response for on-site assistance
  • Pro-active server and desktop management
  • IT health checks
  • Security updates and patches
  • Remote network management
  • Extra resources to supplement your team
  • Software support
  • Hardware maintenance
  • IT outsourcing
  • IT infrastructure solutions


  • Responsiveness - Direct access to a team of qualified experts means that we can solve problems quickly and efficiently.
  • Control - Web-based access to the MC Ware portal provides real-time system availability information and incident reporting, allowing the measurement of IT performance against a tailored Service Level Agreement.
  • Reliability - Standardised systems and best practice processes mean increased reliability of servers and workstations for greater productivity.
  • Flexibility - Choosing from a framework of components offers a customised service, giving as much or as little support as your organisation requires.

In almost 13 years of providing first-class IT services, in partnership with leading manufacturers in North East, MCWare IT Solutions has gained awards and accreditations for consistently delivering high-quality, best-practice solutions.

If we don't hit our promised response time you will not be charged for that month - To date we have never had to offer a refund!